Murray River North Group has created a new Client Services team for TR Homes and Murray River North Construction, to strengthen the focus on customers and their needs throughout the home build journey.
As the Group continues to grow, having a central point of contact will help speed up communications. The Client Services team will take a Client through the entire build journey from the day they sign a PWC until the handover of keys to the home on site. Tasks within this role will include all Local Government applications and tracking, Contract Preparation, Prestart and Selection, Finance and Construction Liaison for homes under construction in the WA yards.
Multiple departments are involved in building a property but feedback pointed out that our clients wanted consistency and someone who had a holistic overview of their new home.
Stacey Knowles has been our Receptionist but will now work with Verity Lilly in a newly created Client Service Co-ordinator role. Both Verity and Stacey are committed to providing a positive building experience to our Clients. As Stacey has progressed into this new role we have welcomed a new receptionist and office junior, Jess Smith to the Group.
Pic L - R: Jess Smith, Stacey Knowles & Verity Lilly