ABN Group Companies Privacy Policy – Effective July 1, 2012.
At TR Homes, we respect and protect the privacy of our clients, prospective clients and other visitors to our Website. This Privacy Policy explains how our clients’, prospective clients’, other visitors’, prospective, current and past employees’, contractors’ and sub-contractors’ personal information is collected and used. This Privacy Policy applies to TR Homes’ Website, marketing activities, products, services and existing client (that is, clients who have built/purchased with us in the past) database. Clients, prospective clients and other Website visitors can update their personal information by visiting our personal preference pages on TR Homes’s or the ABN Group’s Website (or opt-out pages if a preference page does not exist).
TR Homes and the ABN Group
TR Homes is part of the ABN Group Family of Companies. Information collected on any ABN Group Company Website, or through marketing activities or from existing client, employee, contractor and subcontractor databases will belong to the ABN Group and may be utilised for direct marketing activities by other ABN Group Companies.
As at the date of this Privacy Policy, the ABN Group Companies include Boutique Homes, Homebuyers Centre, Celebration Homes, Dale Alcock Homes, Dale Alcock Homes South West, Dale Alcock Home Improvements, apg homes, Webb Brown-Neaves, Investor Assist, TR Homes, Resolve Finance, BlueBay Finance, PACT Construction, The Maker Kitchens, Boeing Plumbing, Ceiling Solutions, Hi-point Roofing, Concretus, Axiom Conveyancing and ABN Realty.
Information Collection and Usage
Website:
TR Homes collects information at several different points on its Website in order to better serve its Website visitors’ needs. The ABN Group is the sole owner of the information collected on this Website. Under no circumstances will the ABN Group sell, share or rent this information in any manner to any unaffiliated third parties unless required by law.
TR Homes Website offers several opportunities for visitors to register for promotional and information mailings and for assistance in evaluating its products and service. The registration forms enable visitors to opt in to TR Homes’ and the ABN Group’s mailing lists and require visitors to give contact information (such as name, address, email address, home and mobile phone numbers, socio-economic/demographic information, personal preferences and household information).
We use this contact information to send information about TR Homes or other ABN Group Companies or their products and services. Notice is given at the point of collection to enable visitors to choose whether or not they consent to the terms of collection and use. Those who have registered and subsequently wish to withdraw may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
TR Homes and the ABN Group will not use content from clients, prospective clients and visitors to its Website or email address lists for any purpose whatsoever other than in accordance with this Privacy Policy. Email lists will not be used by TR Homes or the ABN Group for solicitation, or be provided to any unaffiliated third party unless required by law or be accessible through TR Homes or the ABN Group by unaffiliated third any party unless required by law.
If at any time a person provides the personal information of another person, he or she must ensure that the other person has read and understood this Privacy Policy and separately consents to that personal information being used and disclosed by us in accordance with this Privacy Policy.
Marketing Activities:
TR Homes collects information about prospective clients and clients through marketing activities including competitions. The ABN Group is the sole owner of the information collected through these activities. Under no circumstances will the ABN Group sell, share or rent this information in any manner to any unaffiliated third parties unless required by law.
We use this information to send prospective clients and clients information and promotional material about TR Homes and ABN Group Companies or their products and services. Notice is given at the point of collection to enable prospective clients and clients to choose whether or not they consent to the terms of collection and use. Those who have registered and subsequently wish to withdraw may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
TR Homes and the ABN Group will not use content from clients or prospective clients or email address lists for any purpose whatsoever other than in accordance with this Privacy Policy. Databases will not be used by TR Homes or the ABN Group for solicitation, or be provided to any unaffiliated third party unless required by law or be accessible through TR Homes or the ABN Group by any unaffiliated third party unless required by law.
If at any time a person provides the personal information of another person, he or she must ensure that the other person has read and understood this Privacy Policy and separately consents to that personal information being used and disclosed by us in accordance with this Privacy Policy.
Existing Client Database:
The contact details of clients who have built/purchased with an ABN Group company will be included on the ABN Group database. The ABN Group is the sole owner of this database. Under no circumstances will the ABN Group sell, share or rent the information on this database in any manner to any unaffiliated third parties unless required by law.
The ABN Group and ABN Group Companies will utilise the information on its database to send promotional information about TR Homes or an ABN Group Company or their products and services. At the point of collection of a house, the clients’ details will remain in the ABN Group’s database for future direct marketing activities. Those who wish to withdraw their details from the database may opt out of receiving future direct marketing communications at any time (see the opt-out section below).
The ABN Group and the ABN Group Companies will not make existing client information accessible by any person other than the client providing the information or as required by law.
Employees, Contactors and Sub-contractors:
The ABN Group and ABN Group Companies also collects and retains information about its employees, contractors and sub-contractors for the purpose of conducting its business and providing ongoing business services. The ABN Group and ABN Group Companies may also hold information, from time to time, provided by persons and companies who seek employment, or a contractor relationship, with the ABN Group.
Opt out and Update of Information
If a person no longer wishes to receive TR Homes’ newsletters and promotional communications, he or she can opt out of receiving them by following the instructions included in each newsletter or communication or visiting the preferences page or opt-out page on TR Homes’ or the ABN Group’s website. If personally identifiable information changes, or if a person no longer desires to receive specific direct marketing communications, he or she may correct, update or delete all information or specific details by making the change on our preferences page on TR Homes’ or ABN Group’s website (or opt-out pages if a preference page does not exist).
If a person is included on multiple ABN Group Companies’ databases, he or she will need to specify that he or she wants to opt-out of all ABN Group Company databases (otherwise he or she will only be opted-out of one company’s database but not the others).
Security and Privacy
The ABN Group takes every precaution to protect the confidentiality and security of the personal information of Website visitors, prospective clients and clients by using industry-standard security safeguards, such as firewalls, coupled with carefully developed security procedures. These measures are designed to protect visitor and client information from loss, misuse or unauthorized alteration.
The ABN Group’s employees are trained and required to safeguard client, prospective client and Website visitor information. Using physical, electronic and procedural safeguards, we restrict access to such personal information to only those employees with a “need-to-know” for business purposes.
Automatic Collection of Anonymous Data
TR Homes uses pixel tags and other methods to gather information about the emails it sends to registered Website visitors and recipients of emails sent by TR Homes’ Website visitors to others. Pixel tags are tiny graphic files that are included in HTML-encoded email messages. When such a message is opened in an HTML-capable email program, the recipient's computer will access TR Homes’ servers to retrieve the pixel tag file, allowing TR Homes to record and store information such as an email address, date and time the recipient viewed the email message if the recipient's email program is capable of receiving HTML and other logging information. TR Homes uses this information to optimize delivery of future messages to specific recipients and to provide information to registered users with respect to emails they send through the TR Homes system.
TR Homes maintains log files tracking IP addresses to analyse trends, help diagnose problems with our servers, and to monitor traffic/usage in order to provide better service to its clients and Website visitors.
TR Homes uses cookies to deliver content specific to Website visitors’ interests and to improve the convenience and efficiency of its clients’ experience when using its products and services. A cookie is a piece of data stored on the user's hard drive tied to statistical information about the user. Usage of a cookie is in no way linked to any personally identifiable information in TR Homes’ products and email messages. Visitors can always choose to not accept cookies, but in doing so they may not be able to use some of the TR Homes’ products and services. Some of our business partners, such as our Web analytics provider, also use cookies on our Website. These cookies are used to track visitor behaviour, and TR Homes has no access to or control over these cookies. This Privacy Policy covers the use of cookies by TR Homes only and does not cover the use of cookies by any third parties.
Dispute Resolution
If an individual feels TR Homes is not abiding by this Privacy Policy he or she should first contact TR Homes Marketing Manager by email at email address.
Disclosures and Transfers
TR Homes and the ABN Group do not disclose personal information to third parties except if:
(i) We have the individual's permission to make the disclosure;
(ii) The disclosure is permitted by law or mandatory professional standards;
(iii) The disclosure is reasonably related to the sale or other disposition of all or part of our business or assets;
(iv) The personal information to be disclosed is publicly available;
(v) The party to whom the disclosure is made controls, is controlled by, or is under common control with TR Homes;
(vi) The disclosure is reasonably necessary for the establishment or maintenance of legal claims;
(vii) The disclosure is on a confidential basis to agents that we use in the ordinary course of operating our business such as for data processing, printing or mailing; or
(viii) The disclosure is to persons or entities for which we are providing services, provided the disclosure is consistent with the purpose for which the personal information was obtained.
Links to other Websites
TR Homes’ Website may contain links to other Websites. TR Homes is not responsible for the privacy practices or the content of such other Websites. Third parties may independently collect information about Website visitors when they view ads or other communications from third parties through TR Homes’ products or services. If visitors do not want those companies to collect information about them, they should contact these companies directly.
Changes to this Policy
Any new policy will be posted on our Website at least thirty (30) days prior to its taking effect.
Contact Us
If you have questions or concerns regarding this Privacy Policy, you should first contact the Marketing Manager at the contact address listed below or via email at email address.
TR Homes
105 Kelvin Road
Maddington
Western Australia 6109
This Privacy Policy is effective from July 1 2012. All drawings and designs shown on this website and in all other media including brochure format, shall remain the sole property of the ABN Group and shall not be copied in any format without expressed consent in writing from the ABN Group.